Norton Internet Security 2005 Tutorial
This tutorial has been produced for people who are running Norton Internet Security 2005 and are having connection issues.
Problem: Can’t connect to the Firefly network, and the following message dialogue box appears when Firefly is loaded:
This Error generally appears when firefly doesn’t have an Internet connection or is being blocked by a firewall such as Norton Internet Security 2005. This tutorial will help you set up your Norton Internet Security 2005 to work with Firefly.
Solution: • Open up Norton Internet Security 2005
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Select Personal Firewall and click the Configure button
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Click the Programs tab and find Firefly Soft Phone in the list of programs below Select Firefly and click the Remove button.
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When the following prompt appears click the Yes button.
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Click Ok You will now be back at the main Norton Internet Security 2005 screen Close Norton Internet Security 2005 Start up Firefly and the follow window will appear; Make sure you select “Always allow connections from this program on all ports” and click the Ok button.
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Test you connection by calling the test number on 80001234
If the problem still occurs please call our helpdesk on +61 3 9912 0100